Getting started
Avero Companion is the front-of-house app that runs on a paired tablet or phone at the venue. Staff use it on the floor to seat guests, take and pay checks, manage reservations, and — for managers and admins — review the day and run the operation. It talks to the same Avero backend as the web admin, so everything stays in sync.
Most day-to-day actions work offline and sync when the connection returns. A few availability- or money-sensitive actions (booking a reservation slot, collecting a deposit, admin actions) are online-only and say so.
New device? Start with Get the app to install and pair it.
Sign in
Each staff member signs in with their PIN. What a person can see and do is determined by their role in your company (set in the web admin) — for example, only managers see the Manager tile, and only admins see the Admin tile.
Switch location
If your company has more than one location, use the location switcher to change the device's active location. Screens like Floor, Reservations, and Orders then show that location's data. (The Admin tile is the exception — it always works company-wide, across every location.)
Working offline
When the network drops, the app shows an offline banner and keeps working from the last sync. Floor and check actions you take are queued and replay automatically once you're back online. Actions that can't be queued safely are disabled while offline and tell you why.
The home dashboard
The dashboard is your launch pad. The tiles you see depend on your role:
| Tile | What it's for | Who sees it |
|---|---|---|
| Floor / Tables | Seat guests, manage tables and the walk-in queue | All staff |
| Reservations | Today's bookings; create, edit, check in | All staff |
| Check-In | Greet and look up arriving guests | All staff |
| Orders | Open checks, new orders, payment | All staff |
| Wine Club | Enrollment, billing and shipments | Club-enabled staff |
| Manager | Reports, cash-out and oversight | Managers |
| Admin | Access, devices and company-wide oversight | Admins |
