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Welcome to Avero

Avero replaces the disconnected tools behind a winery's hospitality operation — reservations, floor, POS, CRM, wine club, events, and the winery's website — with one platform. This guide set gets your team running.

The Avero sign-in screen — your team's way in.

The Avero sign-in screen — the first thing you see when you land on Avero.

First time signing in?

The very first time you sign in, Avero takes you straight to the Set up your winery wizard — not the dashboard. Start there: Onboarding — set up your winery. You can close the wizard and come back to it; sales and payments stay off until you go live. Once you go live, signing in lands you on your dashboard.

Starter guides

These guides are a first pass for UAT and Pilot. Flows and screens will change as we validate them with your team — treat this as a starting point, not the final manual.

Where you sign in​

Avero has three places people sign in:

  • Staff app — your-winery.averoguest.com. The tasting room team, managers, and admins run the day here: floor, reservations, POS, CRM, wine club, and events. This is where the sign-in screen above lives.
  • Storefront — your-winery.averoguest.com/shop. Where your guests and club members buy online and manage their membership.
  • Companion app — the phone/tablet app for the floor. See Get the Companion app.

Who does what​

Access is controlled by roles (Settings → People and access → Team). The full set is covered in Invite your team; the ones you'll use most:

  • Admin — full access to everything, including the activity log and data export.
  • Manager — runs operations: reservations, floor, POS, guests, wine club, events, team invites, company settings, and billing.
  • Host / Ambassador / Server — front-of-house roles for intake, seating, and taking orders.

Start here​

  1. Onboarding — set up your winery — the wizard you land in on first sign-in; get your winery live.
  2. Invite your team — add staff and assign roles.
  3. Floor & seating and Reservations & availability — get ready to take guests.
  4. Build your Avero site — the hosted website builder (a paid add-on): publish your winery's marketing site on your own domain.