Floor & seating

The Tables tile opens the Floor Plan — the live view of the room. A Live pill in the header shows the connection state (it flips to an amber Offline pill when the network drops), and the header carries a compact color legend: Available · Reserved · Seated · Dirty.

The Floor Plan in Map view — tables drawn on the room, states color-coded, zoom controls at the right.

Who can use it

All nine standard roles can read the floor (floor.tables.read). Seating from the queue needs floor.seat.assign: Manager, Wayfinder, Host, and Ambassador (and Admins). Status changes, Check Out, and Clear (no charge) need floor.tables.update_status: Manager, Wayfinder, and Ambassador (and Admins). Checking a party into the queue needs queue.create, which Concierge also holds. Opening a sale from a table follows the Orders permissions.

Map view and List view

On venues with a spatial floor plan, a Map / List toggle sits above the floor:

• Map draws tables on the venue's actual floor-plan image — walls, the tasting bar, service areas. Each table node is color-ringed by state and shows its name plus a compact cue: seat count when available, the party's last name when seated, the booking time when reserved, "Bus" when dirty, "Held" when blocked. Tap a node to open its table sheet; long-press an occupied one to peek the guest's profile.
• List shows the same tables as cards grouped by room — one card per table with its name, seat count, the current party (or Empty in italics), and a status badge. It's the denser view for working a big room fast.

Venues without a spatial plan don't get the toggle — they always see the List view.

The List view — the same tables as cards, grouped by room, each with its seat count and status badge.

Rooms (surface chips)

In Map view, chips above the map — e.g. Main Room 4 · Porch — pick which room the map draws; the number on a chip is its table count. On tablets an extra All surfaces chip shows everything at once. (The web admin calls these rooms seating areas; the Companion app still says "surfaces".) In List view rooms appear as stacked sections instead.

Pinch, pan, and zoom

The map is fully gestural — the overlay hint says "Pinch to zoom · drag to pan". Three buttons on the right edge do the same without gestures: + zooms in, − zooms out, and the expand button resets the view. On tablets the map may rotate to landscape to breathe; phones stay portrait.

Table states

The legend under the map covers all five states:

State	Color	Meaning
Available	Green	Empty and ready to seat
Seated	Indigo	A party is on it — shows how long ago they sat down
Reserved	Amber	Held for an upcoming booking — shows the time
Dirty	Orange	Needs bussing before it can be seated again
Blocked	Gray	Out of service

A table with an offline-queued action shows a Queued badge (amber outline) until it syncs.

The party-waiting banner

The banner across the top tallies the work: "1 party waiting".

When there's work to do, a banner appears under the header tallying it: "2 parties waiting · 1 table to clear" — parties in the seating queue plus dirty tables. It turns red once any party has been waiting 15 minutes or more. Parties land in the queue from a reservation check-in or from Check-In → Add to Seating Queue.

The table sheet

Tapping any table slides up its sheet: the table name, a status badge, and its seat count ("4 Seats"). What's inside depends on the state.

Available — seat a party from the queue

An available table's sheet — the waiting party with a green Seat button, plus Walk-In Guest and status actions.

An Available table lists everyone Waiting to be seated — each row shows how long they've waited (e.g. "0m"), the guest's name, and "Party of 2 • Walk-in" or "• Reservation" — with a green Seat button that puts that party on this table. With nobody queued it reads "No one in the queue."

Below the queue:

• Walk-In Guest — jumps to Check-In to register an arriving guest.
• Mark Dirty — flags the table for bussing.
• Mark Out of Service — blocks the table.

Seated — the current party and its checks

A seated table's sheet — the current party with seat time, and Open Sale / Start Check.

A Seated table shows the CURRENT PARTY card — guest name, "Party of 2 • Seated 1m ago" — and:

• Open Sale / Start Check — starts the table's first order in the catalog; see Orders & payment.
• Clear (no charge) — releases the table without charging (a party that left, a mistake).
• Check Out — closes the visit out.

Once a check exists, the sheet lists OPEN CHECKS with totals; the primary action becomes Open Another Check.

Once the table has orders, an OPEN CHECKS (n) section lists each one with its item count and running total (e.g. "Check · 1 item(s) · $37.89"). Tap a check row to reopen it in the catalog and keep building it — closeout is a tap away via Review & Pay. The primary button becomes Open Another Check for parties splitting into multiple checks.

Long-press an occupied table (or a queue row) to peek the guest's profile — VIP and club badges, allergy alerts, visit count, and preferences — without leaving the floor.

Reserved, Dirty, Blocked

• A Reserved table's sheet shows the UPCOMING RESERVATION — guest, party size and time — above the waiting list, so you can seat the party from the same sheet. Reserved is not a separate kind of table: it is an available table that has a booking today, and it is still that party's table. Check In to Queue sits among the seat rows for a party who has not checked in yet — the guest has to be in the queue before they can be seated.
• A Dirty table says "Table needs bussing." — tap Mark Available when it's reset.
• A Blocked table says "Table is out of service." — Make Available brings it back.

Offline

Every floor action — seating, status changes, checkout, clear — keeps working offline. The action is queued (the table shows a Queued badge and the app confirms "It will sync when you're back online.") and replays automatically on reconnect. An "Operating offline — N actions queued" strip counts the backlog.

Reference

Control	Where	What it does
Map / List toggle	Above the floor	Switch between the drawn plan and the card grid
Room chips (e.g. Main Room 4)	Above the map	Pick which room the map draws; count = tables in it
+ / − / expand	Right edge of the map	Zoom in, zoom out, reset the view
Seat	Available table sheet	Put the tapped queue party on this table
Walk-In Guest	Available table sheet	Jump to Check-In to register an arrival
Open Sale / Start Check	Seated table sheet	Start the table's first order
Open Another Check	Seated table sheet	Add a second (third, …) check for a splitting party
Clear (no charge)	Seated table sheet	Release the table without charging
Check Out	Seated table sheet	Close the visit out
Check In to Queue	Reserved table sheet	Go check the reservation's party into the floor queue
Mark Dirty / Available	Table sheets	Flag for bussing / bring back after bussing
Mark Out of Service	Available table sheet	Block the table (undo with Make Available)
Long-press a table/queue row	Map, list, or the sheets	Peek the guest's profile without leaving the floor

Troubleshooting

• "Offline — no cached floor yet." — the device went offline before its first successful floor load; reconnect once and the floor caches.
• "No tables or surfaces for this device's location." — the floor loaded but is empty ("surfaces" are the web admin's seating areas). If the floor shows on the web, this device is set to a different location — switch it from Settings → Current Location. The message prints the location id it queried so an admin can confirm.
• "Couldn't load the floor." — a network/server error; pull down to retry.
• "Action failed — Please try again." — a seat/status/checkout call was rejected outright (someone else may have taken the table); the floor refreshes on the next sync.

Related

• Reservations — check parties into the floor queue.
• Check-In — walk-ins that land on the seating queue.
• Orders & payment — the checks you open from a table.
• Floor & seating on the web — the same floor from the staff web app.