Discounts at the register

Every cart and checkout panel carries a Discounts button (when your company has incentives enabled). It opens one dialog that handles the whole discount story: smart suggestions, coupon codes and QR scans, manager comps, custom discounts, and the approval flow for big markdowns.

The Discounts dialog — one-tap suggestions on Applicable; Code, Comp, and Custom alongside.

You'll find the button under the cart totals while building an order, and in the checkout panel while settling — same dialog either way. Once a discount is applied, the button shows the running amount (e.g. Discounts −$12.00), and a green discount row appears in the totals.

Who sees what

• Everyone who can ring sales sees Applicable and Code (incentives.read to list programs, checks.update to apply).
• The Comp and Custom tabs only appear for roles with incentives.activate — typically managers.
• Approving a held discount takes incentives.activate too — either directly, or via Approve (PIN) at the register (below).

Discount programs themselves (codes, club discounts, comp reasons, thresholds) are configured by admins in the incentives admin — this guide is only about using them at the register.

Applicable — one-tap suggestions

The first tab lists programs that already qualify for this order and this customer — including club/VIP membership discounts (crown icon) and public coupons — each with its estimated value ("est. −$8.00") and, where relevant, "needs approval". Tap Apply. If nothing qualifies, the tab says "No discount codes apply to this order yet." — attaching the right customer is usually what lights it up.

Club discounts often apply themselves

Assigning a club member to the cart can auto-apply their membership discount — it appears in the applied list as Club Member Discount (purple) without touching this dialog.

Code — type it or scan it

The Code tab has a coupon-code box ("Enter coupon code") with Apply, plus a QR button that opens an inline camera scanner — "Point the camera at a coupon QR to apply its code." A scanned coupon applies exactly like a typed code; expired or paused coupons are refused with the reason (e.g. "[program] is expired").

Comp and Custom — manager tools

Both tabs require incentives.activate and a written reason — every comp and custom discount is audited.

• Comp — pick one of your company's comp programs (each shows its value, e.g. "100% off (max $50)"), enter a reason ("Reason for comp (required)..."), and tap Apply Comp.
• Custom — an ad-hoc discount when no program fits: choose Amount ($) or Percent (%), enter the value and a reason ("Reason (required) — e.g. glass not enjoyed"), and tap Apply Discount.

Whole cart or specific items

The Code, Comp, and Custom tabs all end with an Apply to choice: Whole cart (default) or Specific items, which opens a checklist of the cart's lines. Item-scoped discounts show against their lines in the cart, and the totals reflect only the selected items.

"Awaiting approval" and how to clear it

Admins can set an approval threshold on a discount program. When the discount you're applying pushes the check's total markdown past that threshold, it doesn't apply immediately — it lands in the dialog's list as an amber "Awaiting approval" row with its estimated value. The check's totals don't change until someone approves it.

A held discount — "Awaiting approval" until a manager clears it.

Two ways to clear it, right on the row:

• Approve — a signed-in manager (anyone with incentives.activate) taps Approve. One tap, done.
• Approve (PIN) — at a register signed in as a non-manager, the row shows Approve (PIN) instead: "A manager must enter their PIN to approve." The manager types their PIN and taps Confirm — no need to switch users. A wrong PIN answers "Incorrect PIN. Try again."

Either way the discount applies immediately after approval. A pending row can also simply be removed (the ×) if it shouldn't apply at all.

Remove a discount

Every applied or pending discount row has an × — removing it restores the check's totals instantly. Two moments you'll need this:

• Before splitting a check — a discounted check refuses to split ("Remove discounts before splitting evenly."). Remove, split, re-apply on the right check. See Split a check.
• Wrong discount applied — remove it and apply the right one; discounts marked non-stackable can't combine with others.

Where discounts come from

Everything in this guide is the register end — applying a discount to a check in front of a guest. The programmes themselves are built at /admin/incentives (Incentives — "Manage coupon programs, codes, and promotions"), which is where a manager decides what the register will later offer.

Incentives — coupon programmes, codes and promotions.

A programme has a type, and the type is what decides when it applies:

• Membership — the club discount. This is the one that makes a club member's price different from retail, and it is read by the register and the web shop alike rather than being re-entered in each.
• Promotion — a campaign, usually with a code.
• Loyalty — earned rather than campaigned.
• Comp — the house covering it.

Targeting narrows what a programme touches: by Product, by Experience, or by a Targeted audience, with Exclusions for the things it must never discount. There is a code tester on the page — enter a code and it tells you whether it resolves, rather than making you ring a sale through to find out.

A club discount belongs here, not on the club

If club members are being charged retail, this is the first place to look. The membership programme is what carries the discount; the club record itself does not price anything.

Reference

Tab / control	Needs	What it does
Applicable	incentives.read	One-tap suggestions for this order/customer, incl. club & VIP.
Code	checks.update	Type a coupon code, or scan a coupon QR with the camera.
Comp	incentives.activate	Preset comp programs; reason required.
Custom	incentives.activate	Ad-hoc $ or % discount; reason required.
Apply to	—	Whole cart, or a checklist of specific items.
Approve / Approve (PIN)	incentives.activate (or manager PIN)	Clears an "Awaiting approval" hold.
× on a row	checks.update	Removes an applied or pending discount.

Related

• Take an order (POS) — the cart the discounts apply to (and why splits need discounts removed).
• Settle a check & take payment — discounted totals flow straight into the checkout panel.