Walk-ins & waitlist

The Visitors page (/visitors) is your host stand — walk-ins, the waitlist, and everyone currently in the building. Parties move left to right through four tabs:

Upcoming → Waiting → Active → Completed

• Upcoming — checked-in reservations not yet seated.
• Waiting — the walk-in waitlist.
• Active — parties currently seated with an open visit.
• Completed — finished visits.

Add a walk-in

1. On Visitors, use the bottom action bar: Start Walk-In (or Search Guest to attach an existing profile, or New Reservation).
2. Choose Full Customer Intake to capture guest details — see Guests & CRM.
3. The party lands in Waiting; seat them from the floor when a table opens.

Check in a reservation

Tap Check In on an upcoming party to move them into the queue and make them seatable.

Check-in can require payment

If an experience needs a deposit, Check In is gated until it's paid (you'll see a message like "Deposit required before check-in").

Insights

Tap Insights on the Visitors page for a bottom-sheet with the live KPI grid — covers, wait times, and more at a glance.

Related

• Floor & seating — seat a waiting party.
• Take an order — open a check once they're seated.